![]() ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.2023 Brinks Home Security Reviews – Costs, Prices, and Ratings for Brinks Security Systems BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They are a scam company and aren't worried about your security at all they just want your money.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I tried to cancel them and they told me i was still under contract for 26 months and I need to pay $863 to end the contract. I have had service with them for over 5 years. ![]() They are still charging me for none working equipment. I told them this was unacceptable as it has already been over a month since the first call was made. After calling them for the 3rd time they are telling me the ticket wasn't set up right and they would send me new equipment again and would receive it 5-7 days. Its been 1 month now and still haven't received any equipment. They said they were going to send new equipment. I called spent over 5 hours on the phone with their tech support troubleshooting. Then my panel quit working and wouldn't even turn on. Started with the smoke alarm not working. For over 2 months now, my system hasn't worked. It would be nice for Brinks to do the reasonable thing for a good customer.Thank you for your time and consideration. I'm nobody and I realize that seems like a piddly amount, but I have three kids at home still, two in braces, two driving, I'm a pastor and my wife is the middle school counselor and school nurse. All I'm asking at this point is to have my $110.69 erased. It seems to me that it is not unreasonable at all, given the circumstances, for Brinks to forgive the charges. I was informed that it was impossible for Brinks to do what I was requesting. The customer service people have been courteous and even very patient I have no complaints there, but it was frustrating waste of our time. ![]() We were at an embarrassing and juvenile standoff. It was a ridiculous phone call in which much of our time was spent in silence, as the customer service rep was evidently not allowed to hang up, and I had no power except to stay on the line. Yesterday I called again and spent over an hour and a half trying to get my account canceled and the charges erased. A few days ago, I received a threat letter informing me that I was going to be turned over to a collection or credit agency for failing to pay the previous two months' charges, $110.69. In five years, all of the years I've been a Brinks customer, we have never missed a payment or been late on a payment. It was a Brinks number, but perhaps it was not the correct number? I do not know.Because I felt Brinks was making it ridiculously difficult to cancel my service, I directed Discover Card to stop paying the automatic payment. A recording told me that the department wasn't open on Mondays. I called the number on the material I had, twice. I waited, checked trash and spam folders nothing. I needed to wait for an email to arrive, sign it, and wait thirty days. They informed me that this wasn't possible. I attempted to cancel my home security monitoring service two months ago over the phone. ![]()
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